Verify your banking information quickly and easily using a quick selfie and paper note
Updated on 3/25/2022
ACH/bank transfer is a great option to purchase crypto through Wyre! To keep your personal information safe and secure, we have a verification process in place. This guide will help you through this simple process.
Even after entering your banking information, you may experience a verification error. These errors can be caused by multiple reasons: information mismatch, failed connectivity, or missing information, to name a few.
While we may not be able to identify the exact failure reason, we do have a solution to keep things moving for you! In these scenarios, you will need to submit:
- A photo of a hand-written paper agreement authorizing Wyre to withdraw funds
- A selfie holding that agreement as a proof of identification
This is a one-time request, and once we have this on file, we can complete your account verification and/or finish processing your payment(s).
Here's what you need to do:
First, write down the following on a piece of paper, like the example shown below:
- "I authorize Wyre Payments, Inc to debit my account ending in -XXXX."
- Today's date
- Your signature
Next, take a crisp, clear selfie of yourself holding the piece of paper. Please make sure that the note is legible and that we're able to see your face. 🤳😀
Submitting your documents
Please upload the photo to your account according to the instructions received in the original ACH authorization email request. Our team will review your ACH selfie within 24 hours, and you will receive an update via email once the review is completed.
Still have questions? Our Support Team would be happy to help you! Contact us HERE.